Airport Support Agent

From Morgan Philips Outsourcing we are looking for an Airport Support Agent for one of our clients, one of Europe’s leading low-cost airlines based in Barcelona. 

Job Purpose 

Be the key link between Operational Control Centre (OCC) and all airports, ensuring everything runs smoothly behind the scenes. You’ll play a crucial role in keeping operations efficient, helping solve any issues passengers may face, and making sure flights are ready to go on time, ultimately creating a great travel experience for our customers.
 

Tasks & responsibilities

• Act as the main point of communication between the OCC and all airports, ensuring information flows clearly and efficiently.

• Support passengers at the airport by quickly resolving operational issues and helping create a seamless travel experience.

• Keep an eye on flight departures and arrivals, spotting potential risks and helping prevent delays.

• Manage access to key operational systems so airport and handling teams have everything they need to do their jobs.

• Oversee baggage operations, helping track and resolve any issues to minimize inconvenience for our passengers.

• Prepare and share daily operational reports with key stakeholders, highlighting important updates and insights.

• Train and support team members on operational systems, ensuring everyone feels confident using the tools.

• Collaborate with both internal teams and external partners (including social media and lost & found) to resolve passenger needs and operational challenges.

Requirements 

Academic background

• No specific degree is required, but experience in aviation or customer service is a big plus.

• Solid understanding of airport operations and ticketing systems.

• Ability to stay calm and solve issues quickly in a fast-paced environment.

• English (B2 or above)

• Spanish (C1)

• Catalan (C1)

• Italian or French are a plus

Experience

• Around 1 year of experience in an airport environment, ideally covering different seasons to understand the full operation cycle.

• Hands-on experience in airport handling or customer service roles, helping you understand passenger needs and operational priorities.

Skills

• Strong communication and problem-solving skills

• Ability to work under pressure and make quick decisions

• Team player with a customer-first mindset

• Organized and detail-oriented

• Flexibility and availability to work in rotating shifts, adapting to the dynamic nature of airport operations