eSIM Technical Consultant (Hybrid)

At Morgan Philips Outsourcing, we are currently seeking for one of our clients, Thales Cybersecurity & Digital Identity, a  global leader in digital security.

This client designs and deliver a wide range of products, software and services based on three core technologies: digital identification, data protection, and application security.

Job Objective
Own and lead the technical eSIM/eUICC interface with customers and global accounts, driving requirements, technical guidance, solution design and influencing specifications throughout the lifecycle of Thales eSIM solutions.

What will you do? As a eSIM Technical Consultant within Thales, you will:

• Provide in-depth eSIM technical pre-sales support to Sales teams, local customer teams (VLAs) and end customers.
• Analyze customer/global group requirements and translate them into precise technical specifications.
• Advise customers on the best Thales DIS solutions and ensure alignment across local/global stakeholders.

Project Management & Implementation

• Manage projects within the BAP process, writing and implementing technical specifications using internal tools and methodologies.
• Ensure clear, accurate documentation for internal and external teams.
• Oversee technical solution lifecycle from design to customer acceptance.

Post-sales Support & Troubleshooting

• Deliver advanced eSIM post-sales technical support including deep-dive analysis, debugging and incident resolution.
• Identify and resolve complex eUICC interoperability or implementation issues.

Customer Relationship & Technical Intimacy

• Communicate clearly and adapt quickly to diverse customer requirements.
• Build strong technical intimacy with customers by providing tailored, high-quality answers and guidance.
• Support local technical consultants working on VLA accounts.

Internal Collaboration & Knowledge Sharing

• Educate, support and animate the network of local eTCs and consultants in various countries.
• Guide global and local sales teams to leverage existing Thales solutions and create efficiencies and synergies.
• Provide structured feedback to Product Marketing, R&D and Technical teams regarding customer requirements and market trends.
• Contribute to positioning existing or new eSIM/eUICC products.

Expertise & Training

• Deliver expert-level training and ad-hoc technical support to customers, VLAs and internal teams working on global products.

Technical Skills & Experience- Mandatory

• Master’s degree in Engineering, Computer Science or Telecommunications.
• 10+ years of SIM/eSIM Technical Consulting experience.
• 10+ years in smart cards and wireless device technologies.
• Strong understanding of telecom access network environments: GSM, UMTS, CDMA, LTE, 5G.
• In-depth knowledge of standards: 3GPP, 3GPP2, GSMA.
• Strong command of RSP/eUICC Standards:
  • SGP.02 (M2M)
  • SGP.22 (Consumer eSIM)
  • SGP.32 (IoT)
• Ability to explain complex standards and architectures clearly to customers.
• Ability to design innovative solutions for non-standard IoT eUICC use cases (CE doing M2M, M2M doing CE, hybrid solutions).
• Experience presenting technical features to business stakeholders.

Fluent in English and Spanish (mandatory).

Preferred / Valuable

• Background in HSMs, software development, blockchain or related specialized fields.
• Strong innovation mindset and willingness to accompany customers in new eUICC/eSIM journeys.