Digital & eCommerce Director

At Morgan Philips Outsourcing we are searching for a Digital & eCommerce Director, to lead the strategy, evolution, and growth of a highly strategic digital business with direct responsibility for most of the company’s revenues. The role will drive sustainable and profitable growth through a customer-centric approach, commercial excellence, and innovation. This executive will play a critical role in shaping the future digital business model and enabling the organization’s next phase of international growth.

Key Responsibilities

• Define and execute the overall Digital Business and eCommerce strategy in alignment with corporate and commercial objectives.
• Lead a large-scale digital business, with full accountability for revenue, profitability, growth, and business performance.
• Identify new opportunities for monetization, commercial optimization, and international expansion.
• Analyze market, channel, product, and commercial performance to maximize value creation and business growth.
• Drive the evolution of the digital value proposition and continuously enhance the customer experience throughout the entire digital journey.
• Ensure the achievement of revenue, conversion, retention, and profitability targets.
• Lead digital transformation and innovation initiatives, prioritizing investments based on business impact and return.
• Foster a data-driven culture, leveraging KPIs, customer insights, and performance analytics to support decision-making.
• Partner closely with Technology, Marketing, Finance, Operations, and Customer Experience teams to ensure integrated execution.
• Develop organizational capabilities, strengthen teams, and build scalable structures to support future growth.
• Lead digital initiatives across multiple international markets, balancing global strategy with local market needs.

Requirements

• University degree required; MBA or postgraduate education in Business, Strategy, Digital Marketing, or related fields is highly desirable.
• Significant experience leading eCommerce, Digital Business, Digital Sales, or similar functions.
• Proven track record managing complex digital businesses with high transaction volumes and customer exposure.
• Direct P&L responsibility, including budgeting, profitability management, and business performance oversight.
• International experience managing multi-market operations and growth strategies.
• Strong understanding of digital business models, customer journey management, and customer experience.
• Experience leading multidisciplinary teams and large-scale transformation initiatives.
• Ability to combine strategic vision with hands-on execution.
• Strong commercial mindset with a focus on profitable growth and value creation.
• Exceptional stakeholder management and cross-functional leadership capabilities.
• Agile mindset and the ability to thrive in complex, dynamic, and evolving environments.