Service Engineer

Job Title: Service Engineer

Location

Hong Kong

Overview

We are seeking an experienced Service Engineer to provide installation, maintenance, troubleshooting, and technical support for medical or healthcare-related equipment in Hong Kong. This role is responsible for ensuring equipment uptime, service quality, and timely resolution of customer requests, while following safety procedures and service/quality standards.

The ideal candidate will have hands-on technical skills, strong diagnostic ability, and the ability to work independently in the field, while maintaining excellent customer service and accurate documentation.

Key Responsibilities

• Equipment Installation & Commissioning

  • Install and commission equipment at customer sites according to manuals, technical standards, and internal procedures.
  • Perform acceptance checks and handover/training as required.

• Preventive & Corrective Maintenance

  • Execute scheduled preventive maintenance to ensure reliable performance.
  • Diagnose faults, perform repairs, replace parts, and restore equipment to operational condition.

• Troubleshooting & Technical Support

  • Troubleshoot mechanical/electrical/technical issues using service tools, reference guides, and standard diagnostic methods.
  • Provide remote or onsite technical support to resolve urgent issues.

• Customer Service & Relationship Management

  • Maintain strong customer relationships through professional communication, clear updates, and timely follow-ups.
  • Handle service escalations effectively and in accordance with service policies.

• Service Documentation

  • Maintain accurate service reports, logs, job records, and spare parts usage details.
  • Ensure documentation is completed in full and submitted within agreed timelines.

• Compliance, Safety & Quality

  • Follow safety protocols, operating procedures, and regulatory/quality requirements.
  • Ensure all work is performed to agreed standards and traceability expectations.

• Parts & Inventory Coordination (as applicable)

  • Support procurement/stock coordination by communicating spare parts needs and usage patterns.

• Continuous Improvement

  • Identify recurring issues and contribute recommendations to improve service processes and reduce repeat incidents.

Qualifications

• Experience

  • Typically 2–5 years of relevant service engineering experience, preferably in medical devices, laboratory equipment, industrial equipment, or healthcare technology.

• Technical Skills

  • Strong hands-on troubleshooting and maintenance capability (electrical/mechanical fundamentals are required).
  • Ability to read technical manuals, schematics, and service documentation.

• Customer-Facing Ability

  • Proven experience working directly with customers and delivering reliable onsite support.

• Documentation & Process Discipline

  • Strong attention to detail and ability to maintain accurate service records.

• Communication

  • Strong communication skills in English; Cantonese proficiency is an advantage for local customer interactions.

• Work Requirements

  • Ability to travel to customer sites within Hong Kong as needed and respond to service calls.

Why Join This Organization?

This role is a great opportunity for a hands-on technical professional who enjoys solving equipment issues, supporting customers in the field, and delivering high-quality service. If you take pride in uptime, safety, and precise workmanship, we encourage you to apply.