Airport Process Improvement Specialist

From Morgan Philips Outsourcing we are looking for an Airport Process Improvement Specialist for one of our clients, one of Europe’s leading low-cost airlines based in Barcelona.

Job Purpose

Analyze, design, and optimize airport operational processes across Ground Operations, with a strong focus on baggage handling, passenger disruptions, and ground handling services. The role aims to identify inefficiencies, drive improvements using Lean methodologies, and ensure SLA/KPI compliance while enhancing operational performance and delivering a seamless passenger experience across the network.

Tasks & responsibilities

• Lead cross-functional projects to improve baggage handling and disruption management processes end-to-end.
• Identify inefficiencies and implement process improvements to reduce incidents (e.g., lost baggage) and enhance operational resilience.
• Monitor supplier performance through KPIs and SLAs, defining and executing corrective and preventive action plans.
• Ensure compliance with regulatory requirements, contractual agreements, and operational procedures across all stations.
• Define, document, and standardize processes in collaboration with internal stakeholders.
• Analyze incidents, perform root cause analysis, and implement corrective and preventive measures.
• Act as the main point of contact for baggage and disruption topics with internal teams and external partners (handling agents, IT, etc.).
• Drive the implementation and adoption of digital tools and real-time data tracking solutions.
• Coordinate stakeholders to ensure efficient decision-making and resolution of operational issues.
• Monitor and audit ground handling operations to ensure consistency, quality, and compliance.
• Promote continuous improvement, including benchmarking, supplier development, and cost optimization initiatives.

Requirements
Education & Experience

• Degree in Engineering, Logistics, or a related field (or equivalent experience).
• 2–3 years of experience in aviation, ideally in Ground Operations, baggage handling, or disruption management.
• Experience in process improvement, operational performance monitoring, and project coordination.
• Knowledge of IATA standards and tools such as WorldTracer is a strong plus.
• Strong analytical and problem-solving skills.

Languages

• English C1
• Spanish C1

Competencies

• Analytical thinking
• Proactivity
• Teamwork
• Fast learning
• Strong communication skills