Retail Head

Seek a Retail Head to lead retail business in Taiwan and beyond. This role has full ownership of Taiwan retail operations, managing 10+ directly operated stores and leading a team of 50+ people, including store managers, retail staff, operations, and back-office support. This position plays a critical role in building retail operating models and preparing the organization for overseas store expansion.
 
Key Responsibilities
Retail Operations & Store Performance

• Own the overall performance of 10+ directly operated retail stores in Taiwan
• Establish, optimize, and standardize store operating procedures to ensure operational excellence and consistent brand experience
• Monitor and drive key retail KPIs including revenue, productivity, conversion rate, and customer experience metrics
• Identify operational gaps and continuously improve efficiency and profitability

People Leadership & Organization Management

• Lead, coach, and develop a retail organization of 50+ staff across stores, operations, and support functions
• Build a clear organizational structure, roles, performance management, and talent development framework
• Recruit, retain, and develop high-potential retail leaders and frontline talent

Operations, Back-office & Support Functions

• Oversee store operations, logistics coordination, inventory management, and administrative support
• Partner with supply chain, finance, HR, and IT to ensure smooth day-to-day store operations
• Improve inventory planning and replenishment processes to balance availability and efficiency

Cross-functional Collaboration

• Work closely with Marketing, E-commerce, Product, and Brand teams to deliver integrated OMO strategies
• Ensure strong in-store execution for marketing campaigns, product launches, and brand initiatives

Overseas Expansion & Scalability

• Support the planning and execution of international retail expansion strategies
• Build scalable, repeatable retail operating and people management models for overseas markets
• Participate in market assessment, store launch preparation, and early-stage overseas operations as needed

 
Key Qualifications
Required

• 15+ years of experience in retail, consumer brands, or related industries
• At least 5 years of experience in managing multi-store retail operations
• Proven track record of leading mid-to-large retail teams (50+ people preferred)
• Strong understanding of retail operations, process optimization, and performance management
• Excellent leadership, communication, and cross-functional collaboration skills

Preferred

• Experience with international or overseas retail expansion
• Background in fast-growing, consumer-focused, or omnichannel brands
• Business-level English proficiency for cross-border collaboration

 
Qualified and interested parties please apply with your CV to Joy.Chan@morganphilips.com
Please note, that while Morgan Philips Group welcomes and appreciates all candidate response, volume of replies allows us to respond to short-listed candidates only. Resumes are collected for recruitment purposes only.