Service Sales Rep. (B2B)

Service Sales Representative  

Why Join Us

Our service business plays a critical role in long-term customer success. We are looking for a commercially minded Service Sales Representative to grow our service portfolio—including calibration, repair, on-site services, service contracts, and extended warranties—while working closely with sales, service, and operations teams to deliver real customer value.

This role is ideal for someone who enjoys owning a business, engaging customers beyond product sales, and turning service excellence into sustainable revenue growth.

What You Will Do

Business Growth & Customer Engagement

• Own and drive service sales strategies to achieve annual order intake and revenue targets.

• Manage key customer accounts and actively identify new opportunities in service contracts, spare parts, calibration, and extended warranties.

• Partner closely with Sales and Service teams to align service offerings with customer needs and increase calibration return rates.

• Lead service business planning, including annual budgets, forecasts, and rolling projections.

• Ensure service profitability through effective pricing, cost control, and P&L awareness.

Operational Excellence & Service Quality

• Work with Service and Lab Managers to improve turnaround time (TAT) for calibration, repair, and on-site services.

• Optimize resource planning and scheduling across service engineers and customer projects.

• Monitor customer satisfaction and continuously improve service quality and customer experience.

What We’re Looking For

• Bachelor’s degree in Engineering or Science (EE, Mechanical, Physics, Environmental Engineering, Chemistry, or related fields).

• 5+ years of experience in precision instrument service, technical sales, or after-sales business management.

• Proven success in achieving sales targets and building recurring service revenue.

• Strong analytical, problem-solving, and negotiation skills.

• Confident communicator in English and Mandarin, comfortable working in a global matrix organization.

• Resilient, adaptable, and able to manage complex business challenges.

• Willing to travel within Taiwan and occasionally across APAC.
  
  To apply it, please send your resume to christine.chen@morganphilips.com