Loyalty Specialist

At Morgan Philips Outsourcing we are looking for a Loyalty Specialist for one of our clients, one of Europe’s leading low-cost airlines based in Barcelona, to drive the day-to-day performance of the company's Loyalty ecosystem by ensuring smooth customer experiences, reliable systems, accurate data and successful Loyalty initiatives across digital channels and partners.

Main responsibilities

• Monitor Loyalty systems, integrations and customer journeys across web, app and partner platforms.
• Manage and resolve Loyalty-related incidents, including account access and issues.
• Coordinate with IT, Digital and Loyalty teams to implement and validate new functionalities.
• Ensure Loyalty data quality, reporting accuracy and process consistency.
• Support Customer Care teams with guidance and issue resolution.
• Coordinate Loyalty campaigns, promotions and customer communications.
• Analyze performance metrics and identify opportunities for improvement.

Requirements
Academic background

• Bachelor’s degree in Business, Engineering, Information Systems, Data Analytics, Project Management or a related field.
• Knowledge of databases, digital products or system integrations is a plus

Experience

• 3+ years of experience in project coordination, operations or cross-functional roles.
• Experience managing system developments, integrations or digital projects.
• Background in incident management and stakeholder coordination.
• Exposure to Loyalty, CRM, customer experience, travel, e-commerce or digital environments is highly valued.

Skills

• Strong project coordination and stakeholder management.
• Analytical and problem-solving mindset.
• Ability to bridge business and technical teams.
• Knowledge of customer journeys, Loyalty programmes and digital ecosystems.
• English and Spanish proficiency (C1).
• Basic understanding of databases, reporting and data validation.