Operations Specialist

Operations Specialist

Location: Hong Kong

Role Overview

Our client is seeking an organized and proactive Operations Specialist to support the smooth, accurate, and efficient delivery of day-to-day business operations. The role will coordinate processes, maintain operational records, resolve issues, and work with internal teams and external partners to improve service and workflow.

The ideal candidate is detail-oriented, comfortable managing multiple priorities, and confident using digital tools to track work and communicate with stakeholders.

Key Responsibilities

• Coordinate daily operational activities and ensure tasks are completed accurately and on schedule.
• Manage records, data, documentation, and workflow updates across relevant systems.
• Monitor operational requests and follow up with internal teams, clients, or service providers to ensure timely resolution.
• Identify process gaps and recommend practical improvements to increase efficiency and service quality.
• Support the preparation of operational reports, dashboards, and performance updates.
• Assist with onboarding, account administration, scheduling, or transaction processing as required by the business.
• Help maintain standard operating procedures and ensure processes are followed consistently.
• Escalate recurring issues, risks, or service delays to the appropriate stakeholders.
• Collaborate with cross-functional teams on operational projects and process changes.
• Handle sensitive information responsibly and follow relevant company policies and applicable requirements.

Qualifications and Experience

• Diploma or degree in Business, Operations Management, or a related field; equivalent practical experience will also be considered.
• Experience in operations, business support, customer service, administration, or process coordination.
• Strong organizational skills and attention to detail, with the ability to manage competing deadlines.
• Comfortable working with spreadsheets, databases, and digital workflow or business systems.
• Clear communication and follow-up skills, with the ability to work effectively across teams.
• A practical, service-minded approach to resolving issues and improving processes.
• Proficiency in English; Cantonese and/or Mandarin is an advantage.

The Opportunity

This role is suited to someone who enjoys bringing structure to day-to-day operations, solving practical problems, and helping teams deliver a consistent service. It offers the opportunity to contribute to process improvements and support a growing business in Hong Kong.