MNC - Sr. Field Service Engineer - PLC

Senior Field Service Engineer (Automation / PLC)

Job Purpose

The Senior Field Service Engineer is responsible for delivering high-quality technical services to customers within the assigned region. This role ensures system reliability, operational continuity, and long-term customer satisfaction through proactive maintenance, effective troubleshooting, and continuous performance improvement. The position also involves leading local service resources to successfully execute service contracts.

Key Responsibilities

Service Delivery & Technical Support

• Act as the primary technical contact for customers, responding to service requests and system issues promptly.

• Perform on-site preventive and corrective maintenance for automated and material handling systems.

• Diagnose and resolve automation, control, and system performance issues independently or via remote support.

• Participate in system installation, testing, and commissioning activities.

• Conduct fault analysis and root-cause investigations for hardware and control system issues.

System Performance & Optimization

• Evaluate system performance and recommend improvements, upgrades, or retrofits.

• Propose spare parts and maintenance solutions to ensure system reliability and minimize downtime.

• Support peak operational periods and manage incidents to maintain stable system operation.

Service Contract & Team Leadership

• Lead and coordinate local service engineers and subcontractors to fulfill service contract requirements.

• Organize internal and external resources to resolve technical issues efficiently.

• Ensure service activities are executed in line with contract scope, quality standards, and safety requirements.

• Support annual service contract renewals through consistent service quality and customer engagement.

Stakeholder Communication

• Collaborate closely with customers and internal teams to implement system changes, upgrades, and optimizations.

• Provide technical clarification, progress updates, and professional recommendations to stakeholders.

Qualifications & Experience

• Bachelor’s degree or above in Automation, Control Engineering, Mechatronics, or a related engineering discipline.

• Minimum 5 years of hands-on experience in field service, automation, or industrial system support.

• Strong experience in PLC commissioning, troubleshooting, and automation control systems (mainstream PLC platforms).

• Experience with automated material handling systems or large-scale industrial automation is a plus.

• Good command of written and spoken English.