MNC - Warehouse Manager

Job Description – Warehouse Manager

Title: Assistant Manager to Manager
Location: Tainan, Taiwan
Team Size: Lead Customer Service, Warehousing & Customs Affairs – approx. 20 members
Language Requirement: Fluent English (spoken & written)

Role Overview

The Warehouse Manager is responsible for overseeing end-to-end warehouse operations, logistics coordination, customer service fulfillment, and customs compliance. This role leads a cross-functional team of approximately 20 members to ensure efficient material flow, on-time delivery, inventory accuracy, and high service quality while maintaining full compliance with local regulations and company policies.

Key Responsibilities

• Lead and manage daily warehouse operations including receiving, storage, picking, packing, and dispatch.

• Oversee logistics and distribution activities to ensure timely and cost-effective delivery to customers.

• Manage customer service operations related to order fulfillment, shipment status, and issue resolution.

• Supervise customs affairs, import/export documentation, and regulatory compliance.

• Develop and implement warehouse procedures, KPIs, and continuous improvement initiatives.

• Ensure inventory accuracy through cycle counts, stock control, and system management.

• Coordinate with internal stakeholders (Sales, Planning, Procurement, Finance) and external partners (forwarders, customs brokers, carriers).

• Lead, coach, and develop team members to build a high-performance organization.

• Manage warehouse safety, 5S, and quality standards.

• Monitor operational costs and drive productivity improvement.

Requirements

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field.

• Proven experience in Warehousing / Logistics / Supply Chain or relevant operations.

• Experience in team leadership and people management (10+ members preferred).

• Knowledge of inventory control, warehouse management systems (WMS/ERP), and distribution processes.

• Familiar with customs procedures, import/export regulations, and documentation.

• Strong problem-solving, communication, and coordination skills.

• Ability to work in a fast-paced environment with cross-functional collaboration.

• Fluent English ability is required; Mandarin proficiency is a plus.