Sr. Product Manager

Position: Sr. Product Manager

Key Responsibilities

• Partner with senior leadership to shape product vision, convert business objectives into clear product strategies, and build scalable long-term roadmaps.

• Discover and validate customer problems, formulate product assumptions, design MVPs, and define measurable success criteria.

• Conduct market and competitive analysis across the POS, F&B, and retail technology ecosystem to identify opportunities for product differentiation.

• Utilize product analytics and Voice of Customer (VoC) insights to drive backlog prioritization; develop detailed user journeys, product requirements, and acceptance standards.

• Own and coordinate multiple product domains, including front-of-house POS, back-office operations, inventory control, loyalty programs, reporting dashboards, and payment integrations.

• Lead cross-functional execution with Engineering, UX/UI, QA, Customer Success, Sales, and Deployment teams to ensure on-time, high-quality product delivery.

• Define and monitor product KPIs; collaborate with Operations and Customer Success to improve product adoption, retention, customer satisfaction, and system reliability.

• Support enterprise and strategic accounts by assessing project scope and determining appropriate trade-offs between standardized product capabilities and customized solutions.

Required Qualifications

• Strong problem-solving mindset with the ability to quickly structure ambiguous problem spaces and translate them into clear product objectives.

• Excellent communication and stakeholder-management skills, with experience aligning engineering, business, leadership, and customer expectations.

• Hands-on experience with Agile / Scrum frameworks and continuous product iteration cycles.

• Proven track record of owning product planning, feature definition, and full lifecycle delivery from discovery to release.

• Solid understanding of system architecture, data flows, and technical constraints, enabling effective collaboration with engineering teams.

• Demonstrated capability in coordinating complex, cross-departmental initiatives and proactively managing execution risks.

Required Experience

• Minimum 5 years of product management experience in SaaS or software platforms, with responsibility for core product modules or feature sets.

• Strong domain exposure to POS systems, F&B operations, retail workflows, ERP, order management, inventory systems, or adjacent platforms.

• Experience working with APIs, data synchronization, third-party payment gateways, e-invoicing systems, CRM, or external system integrations.

• Comfortable operating in fast-paced environments and reprioritizing based on business impact and customer needs.

• Ability to lead teams through uncertainty and establish outcome-driven success metrics.

Preferred Qualifications (Nice to Have)

• Experience with analytics and data tools such as SQL, Python, Google Analytics, Looker, or equivalent BI platforms.

• Background in O2O platforms, restaurant POS ecosystems, fresh-food retail, or multi-store chain operations.

• Experience driving platform architecture upgrades, modularization, or large-scale system refactoring initiatives.

• Familiarity with Southeast Asia F&B or retail markets is a plus (if applicable to regional product strategy).