Head of Operations & Compliance

About the Opportunity

We are seeking a strategic and hands-on Operations & Compliance leader to build scalable business systems within a fast-growing health technology organization. This role is ideal for an individual who enjoys improving how companies operate, streamlining workflows, and creating sustainable processes that support growth in a regulated environment.

You will play a central role in designing operational infrastructure across business functions, ensuring compliance readiness, and enabling the organization to scale efficiently. Working closely with technology and business stakeholders, you will transform complex workflows into streamlined, measurable systems.

Key Responsibilities

Operational Excellence

• Analyze existing business processes and identify improvement opportunities.
• Develop and implement scalable workflows that enhance efficiency and reduce manual effort.
• Establish monitoring mechanisms and performance metrics to ensure operational effectiveness.
• Drive process optimization initiatives across multiple business functions.

Talent & Recruitment Operations

• Support and improve end-to-end hiring processes.
• Coordinate recruitment workflows, candidate pipelines, interview scheduling, and onboarding activities.
• Introduce systems and tools that improve hiring efficiency and candidate experience.

Vendor & Business Operations

• Manage vendor relationships, procurement processes, contract renewals, and budget tracking.
• Improve operational oversight of supplier and service-provider engagements.
• Support commercial activities through effective operational management.

Compliance & Governance

• Oversee compliance programs and operational controls within a regulated business environment.
• Coordinate audit preparation, compliance documentation, evidence collection, and policy implementation.
• Support privacy, security, and governance initiatives across relevant regulatory frameworks.

Business Systems & Reporting

• Improve internal systems, reporting processes, and operational dashboards.
• Ensure leadership teams have access to accurate, timely business insights.
• Promote data quality and operational visibility across the organization.

Contract & Regulatory Support

• Assist with contract administration, obligation tracking, document management, and key compliance deadlines.
• Coordinate processes related to legal, intellectual property, and regulatory activities.
• Maintain records and governance practices that support audits and business reviews.

Requirements

Experience & Qualifications

• Minimum 5 years of experience in operations, business operations, compliance, or a related function.
• Experience working within regulated industries such as healthcare, health technology, medical devices, digital health, life sciences, or software compliance environments.
• Demonstrated success improving processes and implementing operational efficiencies.
• Experience managing or supporting compliance programs, including frameworks such as SOC 2, HIPAA, ISO 27001, or similar standards.
• Strong understanding of operational controls, governance processes, and risk management principles.
• Experience supporting recruitment and people operations within growing organizations.
• Ability to review commercial agreements and collaborate effectively with legal and external advisors.
• Strong English and Mandarin communication and stakeholder management skills.

Preferred Qualifications

• Background in business operations leadership, chief of staff, operations management, or compliance leadership roles.
• Experience in digital health, medical technology, software-as-a-service (SaaS), or intellectual property-based business models.
• Exposure to commercial negotiations, business development, or revenue-generating functions.
• Familiarity with automation, workflow design, analytics platforms, or low-code tools.

What Success Looks Like

The successful candidate is someone who naturally challenges inefficient processes, introduces smarter ways of working, and builds systems that scale. Rather than solving problems through additional resources alone, you create sustainable operational solutions that improve performance across the organization.