Technology Resource and Capacity Manager – (within Group IT & Technology)
Based in Birmingham or Stevenage – Min. two days per week in the office
£65000 up to £75000 plus bonus and car allowance
- Your role as a Resourcing & Capacity Manager
The part you’ll play in transforming infrastructure services.
The Resourcing & Capacity Manager is responsible for coordinating and managing resource planning, allocation, utilisation and forecasting activities across the SPMO portfolio.
Reporting to the Head of Portfolio & PMO, the role ensures appropriate resources are identified, allocated and tracked across programmes, projects and change initiatives. The Resource Manager maintains visibility of resource demand, capacity, utilisation and constraints, supporting informed decision-making and delivery planning across the portfolio.
The role also provides line management and development support to Resourcing & Capacity Analysts, ensuring high-quality resource data, reporting, forecasting and stakeholder engagement.
- What we’ll need you to deliver
The tasks and responsibilities you’ll take on.
- Resource Capacity Plan.
- Resource Allocation Register.
- Resource Utilisation Reports.
- Resource Forecasts.
- Resource Risk and Constraint Logs.
- Skills and Capability Gap Assessments.
- Portfolio Resource Dashboards.
- Resource Governance Reporting Packs.
- Workforce Planning Inputs.
- Resource Analyst Development Plans.
Your responsibilities as a [people management level]:
- Lead, mentor and develop Resource Analysts.
- Set objectives and manage performance against agreed targets.
- Conduct regular one-to-one meetings, coaching sessions and development reviews.
- Allocate workload and ensure priorities are effectively managed.
- Review the quality and accuracy of resource reporting, analysis and forecasts.
- Support capability development and succession planning.
- Foster a collaborative, customer-focused and high-performing team culture.
- Ensure consistent application of resource management processes and standards.
- Support recruitment and onboarding activities where required.
From time to time, we may ask you to take on other duties appropriate to the role and level. We expect all work to follow policies, procedures and relevant standards.
- How you’ll support your division
Further specific tasks and responsibilities you’ll take on as part of your division.
Resource Planning & Allocation
- Manage resource allocation activities across programmes, projects and portfolio initiatives.
- Coordinate resource requests and match available capacity against delivery demand.
- Maintain an accurate view of resource availability, utilisation and allocation.
- Support Programme Managers and Project Managers in securing appropriate resources for delivery activities.
- Identify and escalate resource conflicts, overallocations and capacity constraints.
- Ensure resource assignments are documented, approved and tracked appropriately.
Resource Demand & Capacity Management
- Support the assessment of resource demand associated with incoming and approved initiatives.
- Maintain resource demand and capacity plans across the change portfolio.
- Monitor future demand requirements and identify emerging resource risks.
- Support capacity planning activities and highlight potential delivery impacts.
- Work closely with Demand Management and Portfolio teams to understand future resource needs.
- Assist with scenario planning and prioritisation discussions where resources are constrained.
Resource Forecasting & Reporting
- Produce regular resource reports, dashboards and management information.
- Maintain accurate forecasting information covering utilisation, availability and future requirements.
- Monitor resource trends and provide insight into capacity pressures and skills shortages.
- Provide reporting to governance forums and leadership teams.
- Ensure resource data quality and consistency across portfolio tools and systems.
- Support portfolio planning cycles with resource insight and analysis.
Workforce & Capability Support
- Support identification of capability gaps across programmes and projects.
- Work with delivery managers to understand future skills requirements.
- Provide information to support recruitment, onboarding and workforce planning activities.
- Maintain visibility of specialist skills, critical resources and succession risks.
- Support transition planning where resources move between initiatives.
Governance & Process Compliance
- Ensure resource management processes are followed consistently across the SPMO.
- Maintain resource registers, allocation records and planning documentation.
- Support governance reviews and assurance activities through accurate resource information.
- Ensure auditability and traceability of resource decisions and allocations.
- Contribute to the continuous improvement of resource management standards and controls.
Stakeholder Engagement
- Build effective relationships with Programme Managers, Project Managers, Portfolio Managers and business stakeholders.
- Provide guidance on resource planning processes and governance requirements.
- Support discussions regarding resource utilisation, priorities and constraints.
- Act as a trusted point of contact for resource-related information and queries.
- Facilitate collaboration across teams to optimise resource utilisation.
- How we’ll need you to work!
The values and behaviours that will enable you to thrive in this role.
Responsible – We’re responsible and go further for our people, clients, communities and the planet
Open – We’re open and seek new and better ways of exceeding expectations
Together – We’re together and as one team, the whole is greater than the sum of the parts
Ambitious – We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Our values are brought to life through nine behavioural competencies.
- What it’ll take to succeed
The skills, mindset and experience you’ll bring and grow.
Essential: Core skills, experience, qualifications and professional memberships you’ll need from day one:
- Experience in resource management, PMO, portfolio support, workforce planning or project delivery environments.
- Strong understanding of resource planning, allocation and utilisation processes.
- Experience producing resource reports, forecasts and management information.
- Ability to analyse resource demand and capacity requirements.
- Strong stakeholder management and communication skills.
- Experience supervising or mentoring analysts or coordinators.
- Good understanding of project, programme and portfolio delivery environments.
- Strong organisational and planning skills.
- Proficiency in resource planning and reporting tools.
Desirable: Other skills, experience, qualifications and professional memberships that will help you grow with us:
- Experience within an SPMO, EPMO or Portfolio Management environment.
- Knowledge of portfolio management, demand management and capacity planning practices.
- Experience using PPM, resource planning or workforce management tools.
- Familiarity with SFIA, MoP, MSP, PRINCE2 or Agile delivery frameworks.
- Understanding of financial planning and budget forecasting.
- Experience supporting large-scale transformation portfolios.
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