Business Change Manager

Job Title: Change Manager
IR35 status - Inside
Day rate - £600 pay per day
Remote - but one day per week in Stevenage is essential

Assigned to the Managed Service Partner (MSP) Programme. Therefore, need someone who has recent experience of MSP transformation or migration in a 
Business Change Manager capacity. 

Looking for someone with direct ServiceNow migration and MSP transformation experience, rather than a broader Change Manager profile.

(So, we are seeking someone who has previously delivered change specifically within a ServiceNow implementation or MSP (Managed Service Provider) environment and can demonstrate that experience immediately).

Reports to: Head of Change Management
Location: UK (Hybrid) - attending Stevenage site as required
Contract: Full-time contract for initial three months 
Direct Reports: None
Budget Responsibility: None
 
Role purpose
The Change Manager is responsible for planning and delivering change management activities across programmes and projects within the SPMO portfolio, ensuring that change initiatives are effectively adopted, embedded, and deliver intended business outcomes.

Working closely with programme and project teams, business stakeholders, and SPMO functions, the role ensures that people, process, and cultural impacts are understood and managed, with a strong focus on stakeholder engagement, business readiness, and sustaining new ways of working.
The Change Manager applies structured change methodologies and tools to support delivery, mitigate adoption risks, and maximise value realisation across the change lifecycle.

Key Responsibilities:

Deliver change management across projects and programmes

• Plan and execute change activities aligned to delivery timelines, ensuring readiness, adoption, and embedding of new ways of working.

Stakeholder engagement and communication

• Identify and engage impacted stakeholders, delivering targeted communication and engagement plans to build awareness, understanding, and buy-in.

Business readiness and impact management

• Assess and manage change impacts across people, process, and culture, ensuring the organisation is prepared for implementation.

Adoption and behavioural change

• Design and implement interventions to support adoption, minimise resistance, and sustain behavioural change post-implementation.

Apply change frameworks and tools

• Use established methodologies, templates, and tools to deliver consistent, high-quality change management across initiatives.

Monitor and report on change effectiveness

• Track adoption, readiness, and engagement metrics, providing insights and escalating risks to delivery and SPMO leadership.

Collaborate across delivery and SPMO functions

• Work closely with project/programme teams and SPMO functions to ensure change is fully integrated into delivery plans.

Key Collaborations 

• Collaborate with programme and project teams to integrate change management into delivery plans and support successful adoption of change.
• Partner with business stakeholders and operational leaders to assess impacts, build readiness, and embed new ways of working.
• Work across the SPMO and with HR, learning, and communications teams to deliver consistent and effective change interventions.
• Engage with governance and assurance functions to monitor adoption risks, readiness, and change effectiveness across delivery initiatives.

Leadership Style & Attributes 

• Delivery-focused and outcome-oriented - Drives change activity with a clear focus on achieving adoption and delivering business value.
• Collaborative and stakeholder-centric - Builds strong relationships with delivery teams and business stakeholders to enable effective change outcomes.
• Proactive and hands-on - Takes ownership of change delivery, anticipating risks and acting early to address adoption challenges.
• Structured and disciplined - Applies consistent methods and tools to ensure quality and repeatability in change delivery.
• Empathetic and people-focused - Demonstrates strong emotional intelligence, understanding stakeholder needs and responding to resistance constructively.
• Adaptable and resilient - Works effectively in fast-paced, evolving environments, adjusting approaches to meet changing delivery needs.

Skills & Experience 
 
Essential:

• Demonstrable track record of supporting successful delivery and adoption of change across multiple initiatives.
• Practical use of recognised frameworks (e.g. Prosci, ADKAR) to plan and deliver change activities across the delivery lifecycle.
• Experience working with senior stakeholders, operational teams, and SMEs to drive engagement, manage resistance, and build buy-in.
• Experience identifying and managing people, process, and organisational impacts, ensuring readiness for implementation.
• Experience operating across multiple projects or programmes within a portfolio, managing competing priorities and tight timelines.
• Experience defining and tracking adoption, engagement, and readiness measures, and providing clear reporting to delivery and governance forums.
• Experience working across delivery, business, HR, technology, and PMO/SPMO functions to embed change into delivery plans.

Desirable 

• Formal Change Management Certification e.g. Prosci, ADKAR, APMG Change Management Practitioner (or equivalent)
• Project or Programme Management Certification e.g. PRINCE2, MSP, Agile (to support integration with delivery teams)
• Relevant Degree or Professional Qualification In business, organisational psychology, HR, or a related discipline
• Training or certification in facilitation or coaching to support stakeholder engagement and behavioural change activities