Commercial Learning & Enablement Manager

Position Overview
We are looking for an experienced Commercial Learning & Enablement Professional to build the knowledge, skills, and capabilities of a high-performing commercial team. The ideal candidate brings training or commercial experience from medical devices, healthcare technology, diagnostics, or other complex equipment-based industries, with a proven ability to develop and deliver impactful learning programs. Experience limited to consumer-focused products is less applicable to this role. Responsibilities
Technical Training

• Develop and maintain expert-level knowledge of the organization's technology platforms, products, and supporting solutions.
• Deliver technical education programs to commercial employees on product features, applications, and customer support practices.
• Train employees on product differentiation, competitive positioning, and value communication.
• Assess and validate technical competency through evaluations and practical learning activities.

Clinical & Industry Training

• Build deep expertise in relevant therapeutic areas and clinical applications.
• Deliver training on healthcare procedures, treatment pathways, and customer workflows relevant to the organization's portfolio.
• Educate commercial teams on clinical evidence, outcomes, and value-based messaging.
• Assess learning outcomes and ensure participants demonstrate strong clinical understanding.

Sales Capability Development

• Become an expert in the organization's commercial excellence framework and customer engagement approach.
• Deliver training on consultative selling, account management, customer engagement, and value-based selling techniques.
• Evaluate sales competencies and recommend targeted development actions.
• Conduct field observations and identify coaching opportunities to improve commercial effectiveness.

Training Delivery & Learning Facilitation

• Facilitate both in-person and virtual training programs for new hires and existing employees.
• Provide experiential learning opportunities, coaching, and feedback to reinforce skill development.
• Manage product and commercial training curricula throughout the employee lifecycle.
• Partner with Sales, Marketing, and other stakeholders to ensure learning content remains relevant and aligned with business objectives.
• Leverage modern learning technologies and instructional methodologies to maximize learner engagement and retention.

Commercial Enablement

• Provide ongoing coaching and capability development support for commercial teams.
• Conduct knowledge and skills assessments and deliver actionable feedback.
• Promote continuous improvement and adoption of best practices across the sales organization.

Program Management

• Coordinate training logistics, scheduling, learning materials, and program evaluations.
• Monitor training effectiveness through relevant metrics and performance indicators.
• Analyze data and recommend enhancements to improve training outcomes and business impact.

Cross-Functional Collaboration

• Collaborate closely with Marketing, Sales, Medical, and other functional teams to stay current on business priorities, market developments, and portfolio updates.
• Act as a bridge between commercial teams and internal stakeholders to ensure alignment and effective communication.
• Support the planning and execution of large-scale commercial meetings, workshops, and capability development initiatives.

Field Coaching

• Accompany commercial team members during customer visits to provide real-time coaching and developmental feedback.
• Identify capability gaps and create action plans to strengthen performance in the field.

Qualifications

• Fluent in both Chinese and English.
• Previous customer-facing or sales experience preferred.
• Bachelor's degree in Business, Education, Life Sciences, Healthcare, or a related discipline.
• Minimum 2 years of experience in sales training, commercial excellence, learning & development, or a related commercial role.
• Experience within healthcare, medical technology, life sciences, or other highly regulated industries is preferred.
• Demonstrated success in designing and facilitating instructor-led and blended learning programs.
• Strong presentation, communication, and stakeholder management skills.
• Willingness to travel domestically and internationally as required.