Equipment Service Manager (Global Team)

Equipment Service Manager

Location: Taichung, Taiwan
Travel: Taiwan & Global (30–50%)

About the Company

Our client is a Global Top Semiconductor Equipment Provider, recognized as one of the industry's leading innovators in semiconductor manufacturing solutions. The company is committed to delivering world-class equipment, advanced process technologies, and premium customer support to leading semiconductor manufacturers worldwide.

Position Overview

We are seeking an experienced Equipment Service Manager to lead field service operations and customer support activities for key semiconductor manufacturing customers in Taiwan. This role is responsible for driving operational excellence, leading high-performing service teams, managing customer relationships, and ensuring outstanding service quality across equipment installation, maintenance, and lifecycle support.

The successful candidate will possess strong technical expertise in Deposition Equipment (or other related semiconductor equipment technologies), proven people management experience, excellent communication skills, and the flexibility to support customers both domestically and internationally.

Key Responsibilities

• Lead and manage the Field Service Engineering team to deliver exceptional customer support and service performance.
• Oversee equipment installation, preventive maintenance, troubleshooting, upgrades, and lifecycle management for semiconductor manufacturing equipment.
• Build and maintain strong relationships with key customer stakeholders while ensuring high customer satisfaction and long-term partnerships.
• Drive operational excellence by monitoring KPIs, service quality, productivity, resource utilization, and continuous improvement initiatives.
• Collaborate with cross-functional teams including Engineering, Technical Support, Sales, Product Management, and Global Service organizations.
• Lead customer escalations and ensure timely resolution of critical technical and operational issues.
• Coach, mentor, and develop service engineers and supervisors to build a high-performing organization.
• Manage departmental planning, workforce allocation, budgets, and operational performance.
• Support business growth by identifying service opportunities and contributing to strategic customer development.
• Maintain close collaboration with global teams and share technical knowledge and best practices across regions.
• Travel frequently within Taiwan and internationally to support customers, business operations, and global projects.

Qualifications

• Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, Electronics Engineering, or a related technical discipline.
• 8+ years of experience in semiconductor equipment field service, customer support, or equipment engineering.
• 3+ years of people management or team leadership experience.
• Strong technical background in Deposition Equipment (PVD, CVD, ALD, Epitaxy, or related semiconductor process equipment). Experience with other semiconductor equipment technologies will also be considered.
• Solid understanding of semiconductor manufacturing processes and equipment service operations.
• Proven experience managing customer relationships, service delivery, and cross-functional collaboration.
• Strong leadership, coaching, decision-making, and problem-solving skills.
• Excellent communication, presentation, and stakeholder management abilities.
• Highly adaptable with strong mobility and willingness to travel frequently within Taiwan and globally.

Preferred Qualifications

• Experience supporting leading semiconductor manufacturers or advanced semiconductor fabs.
• Experience managing large field service organizations or multiple customer sites.
• Knowledge of business planning, operational KPIs, financial management, and service performance metrics.
• Experience working within a global matrix organization and multicultural environment.

Language Requirements

• Fluent English communication skills (written and verbal) are required.
• Mandarin Chinese proficiency is highly preferred.

Why Join

• Join a Global Top Semiconductor Equipment Provider supporting the world's most advanced semiconductor manufacturers.
• Lead a highly skilled service organization with significant business impact.
• Collaborate with global engineering and operations teams.
• Enjoy international exposure and career development opportunities within a world-class technology company.