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“ MAKING SUCCESS STORIES HAPPEN ”
 

Technical Service & Customer Support
• Provide local troubleshooting, service and technical support for the equipment.
• Support installation, commissioning, maintenance and customer training.
• Coordinate complex technical issues with regional and headquarters teams.
• Build strong customer relationships through responsive and reliable support.

Application & Process Support
• Understand customer processes, materials and technical requirements.
• Support application trials, process development, demonstrations and evaluations.
• Work with customers and internal teams to optimize process parameters and validate solutions.
• Support the setup and operation of a future local showroom/application capability in Taiwan.
Document technical findings and customer requirements clearly.

Sales, Business Development & Partner Support
• Support business development in semiconductor back-end, advanced packaging, electronics and related equipment industries.
• Develop opportunities through technical discussions and solution-based selling.
• Support projects from initial qualification through evaluation, quotation and implementation.
• Work closely with existing sales partners/agents to develop new opportunities and provide technical support.
• Build relationships with key customers, equipment makers and industry contacts.
• Provide market and customer feedback to the regional team and headquarters.

Candidate Profile
• Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, Materials Science, Chemistry, Semiconductor Engineering or a related field.
• Ideally 6–12 years of relevant experience; technical capability, mindset and adaptability are more important than the exact number of years.
• Experience in semiconductor back-end, advanced packaging, semiconductor/electronics equipment, SMT/PCB, power modules or related advanced manufacturing industries is preferred.
• Practical experience in equipment service, applications engineering, process development or technical customer support.
• Comfortable working hands-on with equipment and directly with customer engineers.
• Strong problem-solving skills and ability to work independently.
• Customer-oriented and commercially aware, with an interest in developing business through technical solutions.
• Able to work effectively with customers, partners and international colleagues.
• Fluent Mandarin Chinese. English does not need to be perfect, but the candidate should be comfortable with routine email communication and technical discussions.
• Willingness to travel within Taiwan and occasionally internationally.
Apply for Technical Solutions Manager
Reference: GC879954

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Technical Solutions Manager
Taipei, Northern Taiwan | Permanent