Consumer Collection Manager 個金催收科長

Consumer Collection Manager | Bank | Taiwan

We are currently supporting a bank in the search for an experienced Consumer Collection Manager to lead its retail collections team and drive portfolio recovery performance.

This role will be responsible for shaping collection strategies, managing delinquent and non-performing loan portfolios, overseeing debt restructuring and recovery activities, and ensuring the achievement of collection targets while maintaining compliance with regulatory requirements.

Key Responsibilities

• Develop and implement consumer collection policies, procedures, and recovery strategies
• Lead negotiations and debt restructuring discussions with delinquent borrowers to maximize recovery outcomes
• Set collection targets, monitor team performance, and drive achievement of departmental KPIs
• Provide business feedback and enhancement recommendations for collection systems and operational processes
• Review and approve internal documentation, write-off proposals, and non-performing loan-related cases
• Oversee reporting, analysis, and portfolio monitoring for delinquent, collection, and non-performing loan accounts
• Manage external collection agencies and ensure effective vendor performance

Ideal Background

• Solid experience in consumer collections, delinquency management, debt restructuring, and recovery operations within a financial institution
• Hands-on experience with outsourced collection management, consumer debt clearance procedures, legal recovery processes, and collection systems
• Ability to independently handle and review internal and external official documentation
• Strong communication, negotiation, and stakeholder management skills
• Resilient under pressure, detail-oriented, and results-driven
• Prior team leadership experience with a proven track record of coaching collection staff and delivering performance targets

This opportunity offers a leadership platform for experienced collection professionals to drive recovery strategy and portfolio performance within a dynamic banking environment.

For a confidential discussion, please feel free to get in touch.

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